IT Support and Technical Expertise

For your convenience. before contacting us regarding your laptop, it will help you to go through the following checklist to either identify the problem so that you can resolve and repair it yourself or arrange a repair or consultation with us on 01892 255 150 / 01580 444 251

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My laptop screen is smashed or cracked, can it be repaired?

A cracked laptop screen (which is known as LCD) leaves very few options. The best solution is having a laptop covered under warranty. In cases which owners have attempted to repair or replace the screen themselves, often further damage to the cables and system boards is caused. If you have a broken laptop screen, let the professionals at save you from causing further damage to your laptop.

Typically, the repair or replacement cost for a laptop screen starts at £95.00 including pickup and delivery and the turnaround is normally within 5 days.

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My laptop is dead, can it be repaired?

Our first suggestion would be to follow these simple instructions;

  1. Remove power adapter/power from your laptop
  2. Remove the main battery pack from your laptop (for a minimum of 2 minutes)
  3. Hold the on/off button for 30 seconds (this resets the power manager on most units)
  4. Connect main power ac adapter back to your laptop (leaving the battery out)
  5. Turn the unit back on
  6. If it turns on, proceed to the main window and shut the laptop back down, connect the battery, switch back on and resume

If there is still no sign of life, please contact us!

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My screen Iis not working, can it be repaired?

  • Is the screen flickering?, does it come on periodically when you move the screen back and forward?. If yes, you need to log a job with us.
  • Can you see a faint image but the screen is still dark, that is more than likely the backlight that has failed and needs investigating by a qualified engineer.
  • If you are not on the mains, does your battery have enough power? Always worth checking the power.
  • Has your screen been disabled electronically, usually Fn/F5 toggles between internal and external monitor settings (refer to your user manual).
  • If you haven't done this already, go through the steps outlined in My laptop is dead

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My laptop screen flickers / My laptop screen is faint

  • Has it been flickering for a while, does it come on periodically when you move the screen backwards and forwards?. If yes, you need to log a job with us.
  • Can you see a faint image but the screen is still dark, that is more than likely the backlight that has failed and needs investigating by a qualified engineer.
  • If lightly tapping the screen or gently moving it backwards and forwards brings it back to life, you again need to seek help.

This problem can only be correctly diagnosed by an experienced engineer.

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My Laptop smells funny, what's wrong?!

  • Has someone spilt something on the keyboard? Milky tea for instance will not start smelling until the milk goes off. Your machine may appear to work still but it needs to be checked out to reduce further damage.
  • Has the machine been recently serviced or cleaned? If the processor fan is blocked, the built up dust will start to smell.
  • If it is a burning smell, disconnect from the mains immediately, and remove the battery. Do not try to shut down the machine to save documents and you could cause further unnecessary damage. Do not attempt to use it until it has been fixed!

Any of these problems can only be correctly diagnosed/resolved by an experienced engineer.

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Help! I've spilt a drink on my Laptop

  • It depends on how much and what you have spilt on your laptop. Sugary liquids are highly corrosive and the longer you delay seeking the help of an experienced engineer, the higher the chances that damage will occur.
  • If you have spilt a small amount of liquid and the laptop seems fine, we would recommend sending it in for inspection to understand the extent of the damage. Be proactive rather than wait for your machine to stop working when you need it most.
  • If you have spilt a large quantity i.e. whole cup of tea, disconnect from the mains immediately, and remove the battery. Do not try to shut down the machine to save documents as you could cause further unnecessary damage. Do not attempt to use it until it has been assessed.

Best course of action is to call us to speak to one of our team for their advice.

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My Laptop is making funny noises

There are 4 causes to a laptop making noises:

  1. The hard drive as it is a mechanical object and is constantly spinning like a CD and could be failing. You need to run a backup immediately or turn it off and seek specialist help before you lose all your important data.
  2. Processor fans work depending on the temperature of the laptop. Over time, dust build up can cause a loud fan noise, just like fins on a cooling fan you might have on your desk. Just a simple clean should do the trick. Sometimes, the processor fan with age will become noisier, just like a car engine and does not always need replacing.
  3. The system board could be failing as some on-board chips can squeak or hiss as they start to fail.
  4. Otherwise, it is possible your speakers could be damage due to high volume use or feedback through a microphone or you might be hearing audio without realising i.e. multiple websites open, some play music/adverts at the same time.

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My Laptop seems to be getting really hot

Think about it. Have you ever had your laptop on your lap before to notice how hot it can become? Laptops do get hot - some go up to 50°C which is the comfortable temperature you wash your hands under but your legs are not used to that kind of temperature, a bit like checking the heat of a bath with your hand is okay but very hot elsewhere.

If however, you have noticed recently that it is getting hotter than usual, check to see if something is obstructing the fan outlet located at the side or back of the unit. If the fan is not working properly, it will get hotter.

If the fan outlet is clear, then you need to seek help from an experienced engineer.

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My Laptop keeps powering off

It can be one of the following problems;

  1. Your operating system is either infected with a virus or has become corrupt where it is telling itself to shut down. This can include when starting up and your laptop being in a continuous reboot mode. Our advise is to backup all your data and contact us.
  2. The processor fan is obstructed so the processor overheats and the laptop shuts itself down to protect from further damage. It needs to be assessed by a specialist.
  3. Your power port maybe damaged and when the power adapter is wiggled, you will have an interupted power supply and shorting issue - seek immediate advice.
  4. A DC controller problem - this is where your 'power plant' has become damaged i.e. the part that is responsible for controlling where electrical current flows to each part of the laptop, caused by a faulty battery, power adapter, DC port or even lightning striking in your proximity.
  5. Someone might have dropped your laptop and could have fractured a part of the system board and therefore when its moved, it can shut down.

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I'm getting the message "No operating system found"

This can be down to one of the following three issues;

  1. Check to see if a USB flash drive is in one of your ports, or CD/DVD is in the optical drive. If so, simply remove it.
  2. Then its down to hardware issues. Scarily your hard drive may have failed. If you are concerned about the hard drive failing as you haven't backed up your data, we have a high success rate to recover your data and place it onto media or your choice.
  3. Finally, your system board maybe faulty in which case the machine might be too expensive to repair but your data should be intact and we are able to save it for you. In either case, you will need to seek help from a specialist.

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My keyboard, mouse or touchpad is not working

Common problems for keyboard;

  • Keys have broken off.
  • Keyboard not working due to spillage.
  • Some keys not working due to debris/foreign objects.

We can collect your laptop FREE of charge and once inspected by our expert engineers, we will contact you with our quote. If you do not want to go ahead with the repair, it will only cost £25.00 which covers our inspection time and return delivery.

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I get a beeping noise when I turn the Laptop on

Check to see if any of the keys on the keyboard are being held down. If not, you will need to seek help from a specialist.

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My battery doesn't seem to hold a charge

If your battery doesn't seem to be holding a charge, there are a few steps to determine whether or not you need a new one. Simply because there is a green light on, does not mean that there is a full charge. Check you battery status indicator on the task bar to see the percentage charged being shown. Then test the battery by running either a DVD or CD to see how long the battery lasts.

When your battery only lasts 30 minutes or less of laptop power, it's time for a new one. Don't sacrifice quality for price - Just because you’re getting a good price, doesn't mean that you’re getting a good battery. Contact us for a quote on a new laptop battery.

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I think I may have a virus on my Laptop

If you do not have full antivirus protection and you then become infected, you may be able to remove the virus and yes there are tools out there that will promise you the earth to remove any virus but to be honest, once you are infected with a bad virus such as a Trojan or Ripper, you will never know how much untold damage there is on your machine.

If you are struggling or not sure what to do, please contact us!

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My Laptop is blue screening

There are 3 main causes to your laptop blue screening, alternatively known as BSOD (blue screen of death);

  1. You have a corrupt system file within your operating system
  2. Your hard drive may be faulty
  3. It's rarer but also faulty memory (RAM) can cause this issue

For problem number 1, you will need to reinstall your operating system from scratch using your recovery CD's. Before reinstalling your operating system, you need to back-up your data or else it will be lost when you start the recovery. This is a more common issue which can cause laptop blue screening or laptop screen flickering.

For problem number 2, it's hard to say how bad an issue with a faulty hard drive is without having a professional diagnose it. However, there is a simple windows tool you can use to check the status of the hard drive. Simply click on 'My Computer' then right click your local disk so you can click on 'Properties'. Then click on the 'Tools' tab and click the 'Check Now' button under Error Checking. This tool is not 100% accurate to detect weak sectors that can cause data corruption on the HDD but, it's a start.

If following this process is too difficult, please contact us so that we can help walk you through it, or provide you with simpler advice. If your hard drive is faulty, you will need a new one and you will also need your recovery CD's to allow you to reinstall your operation system from scratch.

Problem number 3 happens to be a rare laptop fault. It is typically diagnosed by an engineer, so it is best to allow an expert to help you with this laptop repair.

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The CDRW/DVD/Blu-Ray drive isn't working

If after you put in a DVD or CD to the drive in your laptop and you do not hear anything or in fact hear a horrible crunching sound then your optical drive might have become faulty. There is no rhyme nor reason to this, they are mechanical and can fail at anytime, likewise if you feel your DVD or CD is not reading the disk and you have tried another disk to get the same reaction, then it's time to turn to the professionals for help.

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My Laptop fan is blocked, rattling or noisy

A common problem if your laptop has not been serviced periodically but one that should not be ignored. If your fan isn't working properly, the board/components will overheat and could be permanently damaged.

We can collect your laptop FREE of charge using our home collection service, once inspected by our expert engineers, we will contact you with our quote. If you do not want to go ahead with the repair, you can collect in store or we can deliver it, it will only cost £15.00 which covers our return delivery.

If you're in any doubt and you've followed the simple tips here and your laptop is still not responding, don't attempt any further action - other than to contact us!

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To book your laptop repair, Call Us Now - 01892 255 150 / 01580 444 251 (9am-9pm)

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  • Workforce Productivity
  • Keep Users Safe
  • Complete Control
  • Site blacklists: Set and automatically enforce browsing policies that keep users off non-work related sites like gaming or social media.
  • Time-based browsing policies: Modify blacklist rules to allow employees to visit non-work sites outside of standard business hours.
  • Threat protection: Protect against malware, phishing, adware, botnets, and spam.
  • Bandwidth monitoring: Monitor daily usage with automated bandwidth checks and alerts.
  • Access controls: Keep users off sites that could cause a data breach and protect the business from the legal liability that comes with a data breach.
  • Easy administration: Remote Monitoring & Management’s web-based console makes it simple to gain control over your users' web browsing with a user-friendly interface and workflow.
  • Policies: Use Our Remote Monitoring & Management’s default web protection policies or create your own custom rules for desktops, laptops, or servers.
  • Individual site blocking: Want to block specific sites that don't fall within our core site categories? The web protection feature lets you add custom URLs to the blacklist.
  • Benefits
  • Features
  • Staying Safe
  • Complete Control
  • Fully featured protection built on BitDefender's Endpoint Security engine.
  • Pay monthly, per device
  • Centrally managed by
  • Infection response from our helpdesk
  • No server required
  • No maintenance required
  • Flexible licensing
  • Award Winning Anti-Virus / Malware Protection
  • Active protection and behavioral scanning
  • Extensive signature-based scanning
  • Automatically always up-to-date
  • Application Control to block unauthorised applications.
  • Device Control to control use of memory sticks etc.
  • Extensive signature-based scanning: Use traditional signature-based threat detection to block known threats.
  • Heuristic checks: Protect against previously unknown threats using heuristic checks, which detect new, unrecognized viruses in a sandbox environment away from a business’ core systems.
  • Active protection and behavioral scanning: Shut down even the most sophisticated malware via continuous real-time monitoring that detects programs performing actions commonly associated with malware exploits.
  • Custom policies: Leveraging default policies for groups of servers, desktops, and laptops.
  • Powerful customization: Create your own policies around quarantine rules, virus definition downloads, etc.
  • Control timing: Pause, schedule or cancel scans to suit your environment needs.
  • Easy setup: Deploy managed antivirus in bulk across departments, servers, and workstations.
  • Proactive notifications: Our helpdesk receives updates in near real-time, as well as in-depth reports across your network to help quickly remedy malware issues.
  • Hybrid Backup
  • Backup & Restore
  • Enterprise Security
  • True-Delta™
  • Accelerator
  • Best of both worlds: Leverage a hybrid cloud architecture that gives you the control and speed of on-premises backup combined with the convenience and added redundancy of a cloud-based approach.
  • Back up a number of devices at almost any level: Back up everything, including workstations, servers, and even virtual machines and servers. Additionally, backups can be set for anything from individual files to applications all the way to full systems.
  • Fast backup: Take advantage of our True Delta technology, which backs up changes rather than full files. This helps to reduce the time it takes to run the backup process, allowing you to back up more frequently.
  • Fast recovery: Get rapid recovery after a disaster using our hybrid cloud architecture that restores from either cloud-based or local copies—whichever is faster.
  • Bare metal recovery: Restore to a bare metal state using nothing more than a bootable USB drive or CD-ROM.
  • Automatic updates: Remote Monitoring & Management can automatically update a standby virtual server after the completion of each live server backup.
  • Minimum resource usage: All backups and restores are lightweight, keeping resource drain to a minimum.
  • Bandwidth throttling: Restrict upload and download bandwidth during a user-defined backup window.
  • Standby image backup: Automatically create a local .VHD/X file of your backup selections during each scheduled backup.
  • Virtual machine support: Back up your virtual environments with host-level VMware® and Hyper-V® backups. You can restore to an existing or alternate virtual environment.
  • Ultra secure: Leverage AES 256 or 448-bit Blowfish encryption to help with keeping data safe on-premises, during transfers, and in the cloud.
  • Private keys: Data can be accessed only by someone holding a private key.
  • Secure data centers: Store your data in one of our global data centers, each of which are SSAE-compliant or ISO-certified.
  • Data archiving: Choose how long you want to retain backup copies, allowing you to keep specific datasets and backups indefinitely. 
  • Block-level changes: True Delta works at the block level, allowing it to transmit changes rather than the full file. 
  • Compatible across platforms: True Delta processes block-level changes for large files, Hyper-V, Microsoft Exchange, SQL Server, and much more. 
  • Better resource usage: By tracking only changes rather than full files, backups become so quick that they no longer have to be scheduled during off-hours. 
  • More frequent backups: With shorter backup windows, you’re able to back up data more frequently, helping ensure that your backups are current.
  • Enhanced backup performance: The Backup Accelerator in Online Backup decreases the backup time for large files when compared to regular file-level backups of the same data.
  • Large file support: By default, Online Backup keeps track of what has changed in selected files that are 5 GB or larger. This makes the backup of changes to databases in SQL Server, Exchange, and SharePoint, as well as changes to Outlook PST files, Outlook OST Files, and Hyper-V virtual machines as fast as traditional backups of changes to smaller files.
  • Full support for Windows: Backup Accelerator is supported on Windows 7 and higher on client machines and Windows Server 2008 R2 and higher on servers.
  • Benefits
  • Features
  • Provide faster support quickly connect to any machine in your managed networks with one click.
  • Lower costs as no longer a requirement to physically visit your site
  • Anytime access means users do not have to be present
  • Custom connection policies to suit your requirements
  • Background routine maintenance
  • File transfers: Remotely upload files, including scripts, to users’ systems without disturbing you as you work.
  • Remote command line: Use the remote command line to solve issues from afar and even issue PowerShell® commands.
  • System preferences: Open the system controls in the background to diagnose computer or network issues, review or kill processes, and more.
  • Session recordings: Record any support session you want, so you can review later for quality control or troubleshooting.
  • Chat transcripts: Review historical chat transcripts broken down by end user or technician.
  • Features
  • Monitoring
  • Reporting
  • Alerts and performance checks: Notifications on device availability, performance, security, and backup statuses.
  • Security monitoring: Monitor antivirus scanning statuses, errors in event logs, and much more
  • Windows, Mac, and Linux compatibility
  • Network performance monitoring: Easily health-check hardware and software on workstations and servers across multiple work locations.
  • Virtual machine monitoring
  • Automation and bulk actions
  • Windows, Mac, and Linux compatibility: Unlike other remote monitoring software that focuses on a single platform, SolarWinds Remote Monitoring & Management enables you to keep track of workstations and servers across platforms and operating systems including Windows, OS X, and multiple versions of Linux.
  • Network performance monitoring: Use SNMP functionality to monitor network devices—including servers, printers, routers, and switches.
  • Mobile device monitoring: Keep track of smartphones and tablets with mobile device checks and monitoring.
  • Virtual machine monitoring: Run checks on all virtual sessions and virtual machines under your control.
  • Background maintenance: Fix issues without disrupting end users or causing downtime by using remote command lines and custom scripts, and by managing system processes and services.
  • Maintenance windows: Set scheduled maintenance to run during off hours so you don’t disrupt employees’ productivity or raise false downtime alarms.
  • Automation and bulk actions: Standardize your checks, rules, and tasks across sites, servers, and workstations. And take full advantage of our automation and scripting tools to help you perform bulk actions automatically across networks and work sites.
  • Executive summary report: Our flagship report is designed to help you quantify and communicate the business and technical value of your services to your users and management. These reports display key metrics and support activities in an easy-to-digest, professional-looking business report that showcases all the critical functions you perform.
  • Additional reports: A wide variety of additional reports helps ensure that you get the level of reporting you need when you need it most. These reports cover such key areas as device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more. That’s data you can immediately use to improve your IT environments.
  • Multiple report formats: If you want to share reports outside of Remote Monitoring & Management, you can easily export any report.
  • Firewalls
  • Routers
  • Switches
  • Printers
  • Wireless
  • Firewall Rules Management
  • Firewall Configuration Changes
  • 24×7 Monitoring of Firewall Availability
  • 24×7 Response – Remote Support of Firewall Outages
  • Software & Firmware Updates
  • 24×7 Management / Monitoring / Remediation of all VPNs
  • Router/Modem/WAP Configuration Changes
  • Printer Software & Firmware Updates
  • 24×7 Monitoring of Router Availability
  • 24×7 Response – Remote Support of Router Outages
  • Switch Configuration Changes
  • Software & Firmware Updates
  • 24×7 Monitoring of Switch Availability
  • 24×7 Remote Support of Switch Outages
  • Printer Configuration Changes
  • Printer Software & Firmware Updates
  • 24×7 Printer Monitoring of Availability
  • 24×7 Response – Remote Support of Printer Outages
  • Wireless Network Configuration Changes
  • Wireless Network Software & Firmware Updates
  • 24×7 Wireless Network Monitoring of Availability
  • 24×7 Response – Remote Support of Wireless Network Outages
  • No hidden charges. No sudden extras - Just plain and simple, itemised invoicing
  • Proactive monitoring of users, desktops, networks and servers
  • Online helpdesk and ticket system, backed by telephone support
  • Flexible pricing based on your requirements. We support Individuals, Sole Traders, Small and Medium Sized Business
  • Friendly & jargon free support and advice from experienced team
  • Focused advice and consultancy to shape IT strategy
  • Central Kent location - Operating from our Tunbridge Wells and Staplehurst offices.
  • Biannual technology and strategy reviews
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